Diversified Personnel LLC
Job Description
Our client's team works in the heart of the technology team with complete access to the company’s product experts and technical resources. They have a positive work environment and the support representatives typically grow and progress into new roles within the company. 
Come use state-of-the art technology tools and your unique problem-solving skills to help their customers maximize their use of the company's suite of products. 
What you get to do
  • Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing their products and services.
  • Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
  • Maintain and develop expert product knowledge for various products
  • Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
  • Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency
  • Contribute to 24/7/365 on-call support
  • Be part of a fast-growing, positive company that contributes to helping more people live better lives
  • Excellent customer service skills
  • Be empathetic, accurate, compassionate, resourceful and conscientious
  • Ability to communicate clearly and concisely
  • Evaluate, troubleshoot and follow customer issues; replicate and document issues for further escalation
  • The ability to be organized, professional and (hopefully) quick-witted
  • A passion for social media or web-based software, a true appreciation for easy to use, intuitive software.   
  • Preferred experience includes: HTML, CSS, Photoshop, Software as a Service (SaaS) support, Digital communications, Jira or another software engineering workflow application and Digital Design. 
Contact Information