CUSTOMER SUPPORT REPRESENTATIVE (Denver)

Diversified Personnel LLC
Job Description
Our client's team works in the heart of the technology team with complete access to the company’s product experts and technical resources. They have a positive work environment and the support representatives typically grow and progress into new roles within the company. 
 
Come use state-of-the art technology tools and your unique problem-solving skills to help their customers maximize their use of the company's suite of products. 
 
What you get to do
  • Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing their products and services.
  • Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
  • Maintain and develop expert product knowledge for various products
  • Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
  • Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency
  • Contribute to 24/7/365 on-call support
  • Be part of a fast-growing, positive company that contributes to helping more people live better lives
 
Requirements:
  • Excellent customer service skills
  • Be empathetic, accurate, compassionate, resourceful and conscientious
  • Ability to communicate clearly and concisely
  • Evaluate, troubleshoot and follow customer issues; replicate and document issues for further escalation
  • The ability to be organized, professional and (hopefully) quick-witted
  • A passion for social media or web-based software, a true appreciation for easy to use, intuitive software.   
  • Preferred experience includes: HTML, CSS, Photoshop, Software as a Service (SaaS) support, Digital communications, Jira or another software engineering workflow application and Digital Design. 
 
 
Contact Information